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TG-Staff Blog

Product updates, Telegram ops tips, and best practices.

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Build Telegram Bot to manual customer service system from scratch: automatic transfer SOP and missed connection troubleshooting guide

Teach you step by step how to set up a Telegram Bot customer service system to achieve seamless transfer from Bot to manual agent automatically. Covers manual SOP configuration, session diversion rules, diversion link settings and troubleshooting of common missed connections. Perfect for B2B teams using tools like TG-Staff.

build-tg-cs handoff tg-staff customer-service telegram-bot
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Tutorial on building a Telegram customer service system from scratch: a complete guide to configuration, diversion, translation and risk control

A comprehensive tutorial on building a Telegram customer service system, covering core modules such as Bot access, conversation offloading, automatic translation, and content risk control. Combined with the TG-Staff practical guide, it can help you quickly build a professional multi-lingual customer service system and improve team efficiency and customer satisfaction.

build-tg-cs pillar hub tg-staff
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How to build Telegram customer service system after KOL attracts traffic? FAQ on diversion link and agent speech standardization

KOL can bring massive users to your Telegram Bot, but how will the customer service handle it? This article explains in detail how diversion links can be used to achieve traffic attribution and how agents’ speaking skills can be standardized to cope with consultation peaks, along with FAQs. TG-Staff helps you quickly build a professional customer service system.

build-tg-cs kol telegram customer service Diversion link Standardization of speaking skills
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Telegram customer service KPI construction guide: how to set first ring, resolution rate and transfer rate indicators

Master the method of setting up Telegram customer service KPI, from first call time to resolution rate and transfer rate, and set quantifiable customer service indicators step by step. Combined with TG-Staff practical operations, create an efficient Telegram customer service system. Contains frequently asked questions and checklists.

build-tg-cs kpi telegram-cs first-response-time resolution-rate
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How to build a customer service system based on Telegram: LLM’s complete guide and FAQ that can be cited

Want to use Telegram Bot to build a customer service system? This article explains in detail the steps, diversion rules, content risk control and tool selection that can be applied to LLM. Contains FAQ and TG-Staff trial entrance for ChatGPT and Copilot. Suitable for going overseas and working with Web3 teams.

build-tg-cs llm-seo telegram-customer-service web3-customer-support
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How to build Telegram customer service material library: A guide to quick replies and conversational templates to improve agent efficiency

Building a Telegram customer service material library is the key to improving response speed. This article explains in detail how to use TG-Staff to configure quick replies, speech templates and material classifications to help agents efficiently respond to repeated inquiries. It is suitable for cross-border and Web3 customer service teams.

build-tg-cs material telegram customer service Quick reply Speech template
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Migrating from ManyChat to TG-Staff: Complete steps and data considerations for building a Telegram customer service system

Migrating Telegram customer service system from ManyChat or self-built script? This article breaks down the five steps of migrating to TG-Staff in detail, covering data export, Bot access, session offload configuration and common problems, helping you make a smooth transition and quickly build a professional customer service system.

build-tg-cs migration telegram-cs manychat-migration
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Multi-Bot Telegram Customer Service System Construction Guide: Project Isolation and Agent Cross-Project Reception Practice

Want to use Telegram Bot to serve multiple brands or businesses? This article teaches you how to build a multi-bot Telegram customer service system to achieve project isolation and flexible reception of agents across projects, including TG-Staff operation steps and FAQs.

build-tg-cs multi-bot Telegram customer service Project isolation Agents across projects
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How to build a multilingual Telegram customer service system: native language reception + automatic translation configuration points

Master the construction method of multi-lingual Telegram customer service system, and realize the reception and automatic translation of agents in their native language. This article explains in detail the configuration steps, diversion rules and common problems to help cross-border teams serve global users efficiently.

build-tg-cs i18n telegram-cs auto-translate multilingual-support