Telegram Lead Capture vs. Pure Ads: Why Running Ads Without a Customer Service System Wastes All Your Traffic?
Pure ad placement only completes the first step of "lead capture." Without a Telegram customer service system to follow up, user churn can reach as high as 80%. This article compares the differences between "lead capture" and "lead capture + customer service" from three aspects: retention, ROI, and conversion funnel, helping overseas teams calculate the true cost.