7-Day Checklist for SaaS Teams Going Global: Build a Telegram Bot Inbox with Multiple Agents, Routing, and Tracking

When your global SaaS team starts receiving customer inquiries from different time zones, replying one by one using the founder’s or operator’s personal Telegram account quickly becomes a bottleneck. What you need is a multi-agent inbox model: multiple agents independently log into a web console, handle multiple Telegram conversations simultaneously, and track each customer’s source and history.

TG-Staff is designed for exactly this scenario—it’s a customer service and operations SaaS platform for Telegram Bots, helping your team go from Bot binding to agent onboarding and routing link deployment in just 7 days. This article provides an actionable checklist covering Bot configuration, agent management, routing link creation, and pre-launch testing.

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Why Do Global SaaS Teams Need a Multi-Agent Inbox Model?

Traditional customer service models often rely on a single Telegram account, with multiple operators sharing the account or taking turns replying. This approach faces three problems in a global context:

• Time zone coverage is difficult: Team members are scattered across time zones, and a shared account cannot achieve seamless 24/7 handover.
• Multi-language replies are inefficient: Manually copying and pasting translation tools is error-prone and slow.
• Customer sources cannot be traced: It’s impossible to distinguish whether an inquiry came from Google Ads, Facebook, or email marketing.

The core of the multi-agent inbox model is upgrading from “one person managing one Bot” to “multiple people managing one Bot”. Each agent has independent login permissions, receives customer messages in real-time within a web console, and supports conversation transfer, label classification, and user profiles. TG-Staff’s staff seats support 3/5/20 quotas per plan, suitable for teams ranging from a few people to medium-sized customer service teams.

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Day 1: Register for TG-Staff and Start Free Trial

TG-Staff offers a 3-day free trial. After registration, you can experience all features (including the pro version’s internal control management). We recommend completing the following two steps on the first day:

Prepare Your Telegram Bot Token

1. Open Telegram and search for BotFather (the official Bot creation tool).
2. Send the /newbot command and follow the prompts to set the Bot’s name and username (the username must end with bot).
3. After successful creation, BotFather will return a Token in the format 123456:ABC-DEF1234ghIkl-zyx57W2v1u123ew11.
4. Log in to the TG-Staff console (app.tg-staff.com), click “Add Project” on the “Projects” page, and enter the Token to complete binding.

Notes:

• If the Token is already in use on another platform, you need to revoke the old Token in BotFather and generate a new one.
• After binding, TG-Staff will automatically read the Bot’s existing commands and description—no additional configuration is needed.

Quickly Select a Plan and Start Trial

The console supports Stripe subscription payments and USDT on-chain payments. After registration, we recommend directly selecting the Pro plan trial to test advanced features like content risk control (wallet address monitoring).

Feature	Standard (~8.99/month)	Pro (~16.99/month)
Staff Seats	3	5 or 20
Auto Translation	AI translation (with quota)	AI translation + Google/DeepL professional translation
Conversation Routing	✓	✓
Routing Links	✓	✓
Internal Control (Content Risk Management)	✗	✓
User Profiles & Statistics	Basic	Full
Chat Background	Solid color	TG theme (light/dark)

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Days 2-3: Configure Agents and Set Up Chat Routing Rules

On the second day, add agents; on the third day, configure routing rules. After that, your team can start simulating customer interactions.

Add Agents and Assign Roles

1. Go to “Agent Management” in the left menu of the console.
2. Click “Add Agent” and enter the agent’s email address (each agent requires a unique email).
3. The system sends an invitation email; the agent clicks the link to set a password and log in to the web portal.
4. In project settings, you can configure operational scope for each agent (e.g., view only specific projects, prohibit deletion of conversations).

Tip for small teams: Start with 2-3 agents covering different time zones. You can expand agent capacity later based on inquiry volume.

Configure Routing Rules: Round Robin vs. Online First

Routing rules determine how customer messages are assigned to agents. In Project Settings → Chat Routing, there are two modes:

• Round Robin (default): Polls agents with permissions in order. Suitable for teams with a fixed number of agents and overlapping online hours.
• Online First: Prioritizes agents currently online; if all are offline, falls back to round robin. Ideal for cross-timezone teams to achieve 24/7 coverage.

Example scenario: Your team has 3 agents based in Beijing, London, and New York. With “Online First” selected, when the Beijing agent goes offline, the London agent automatically takes over new conversations without manual handover.

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Days 4-5: Create Routing Links and Deploy to Ad Channels

Routing links are a distinctive feature of TG-Staff — they are official domain short links (e.g., https://app.tg-staff.com/{code}). When users click, they are redirected to your Telegram Bot while capturing the visitor’s IP, browser info, and URL parameters. Available in Standard plan and above.

Generate Routing Links from the Console

1. Go to Project → Routing Links page.
2. Click “Create Routing Link”; the system automatically generates a unique short link.
3. Copy the link and paste it directly into Google Ads, Facebook posts, emails, or website buttons.

Associate the Conversion Funnel: Ad → Routing Link → Bot → Human Agent

Suppose you run a Facebook ad for your SaaS product, aiming for users to click and immediately chat with customer support:

用户在 Facebook 点击广告
        ↓
跳转分流链接（捕获 IP、浏览器、UTM 参数）
        ↓
进入 Telegram Bot（自动发送欢迎语）
        ↓
用户发送问题 → Bot 自动回复菜单
        ↓
用户点击「转人工」 → 触发会话分流
        ↓
坐席在 Web 控制台收到消息，开始实时聊天

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Day 6: Configuring Visual Command Flows and Auto-Translation

TG-Staff’s drag-and-drop flow editor allows you to build Bot interactions with zero code. At the same time, the auto-translation feature simplifies multilingual support.

Building Welcome Messages and Menus with Zero Code

1. In the console, go to “Flow Editor,” and drag the “Welcome Message” node from the left to the canvas.
2. Edit the welcome message content, for example:

   Hello! Welcome to [Product Name]. Please choose an option below:

   1. Learn about product features
   2. View pricing plans
   3. Contact human agent

3. Add “Message Reply” nodes for each option, or add a “Transfer to Human” node (triggers session routing).
4. Save and publish the flow; the Bot will apply it automatically.

Recommended Template: Greeting → FAQ Menu → Transfer to Human Button → Route to Agent. This way, most common questions are handled by the Bot automatically, and human agents only handle complex inquiries.

Enabling Auto-Translation and Setting Default Language

In Project Settings → Auto-Translation, you can enable AI translation (available in Standard plan) or Google/DeepL professional translation (Professional plan). Set a default target language (e.g., English). When agents send messages, they are automatically translated into the customer’s language; when customers reply, messages are automatically translated back to the agent’s language.

Note: Translation has a daily quota. Higher plans have larger quotas. The Professional plan is suitable for high-frequency multilingual scenarios, such as serving Chinese, English, Japanese, and Korean customers simultaneously.

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Day 7: Checklist and Pre-Launch Testing

Before going live, use the following checklist to verify each item. It is recommended to simulate the complete flow with a test user.

Pre-Launch Checklist

• Bot Response: Send a message to the Bot on Telegram and confirm the welcome message and menu display correctly.
• Agent Login: All agents successfully log into the Web portal and can receive test messages.
• Routing Link Redirection: Click the routing link and confirm it redirects to the Bot and messages reach the agent.
• Session Assignment: When multiple agents are online simultaneously, new sessions are assigned to the appropriate agent according to rules.
• Auto-Translation: Send messages in different languages and confirm the translation results are accurate.
• Internal Control Rules (Professional plan): After configuring wallet address monitoring, when an agent sends a message containing that address, the system shows a confirmation popup or blocks the message.
• User Profile: After the test session ends, check if the user profile includes information such as source, device, and IP.

Common Post-Launch Issues

• Agent not receiving messages: Check if the agent is logged into the Web portal and that the conversation routing rules point to this agent.
• Routing link not redirecting: Confirm that the Bot Token is valid and that the routing link has not expired (TG-Staff links are long-term valid).
• Insufficient translation quota: Upgrade your plan or adjust translation frequency (e.g., translate only customer messages, not agent replies).

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FAQ

Q: How long is the free trial for TG-Staff? Will data be lost after the trial ends?
A: The free trial lasts for 3 days. After the trial expires, your Bot configuration, agent settings, and conversation records will be retained for 30 days. They can be restored upon renewal.

Q: Can one TG-Staff account manage multiple Bots?
A: Yes. TG-Staff supports multi-project management. The Standard and Pro plans support different numbers of Bot projects according to the plan. Please refer to the official website pricing page for specific numbers.

Q: What data can be tracked through routing links?
A: Routing links can capture visitor IP, browser information, device type, and URL parameters (such as UTM tags), helping you attribute ad traffic to customer sources.

Q: Do agents need to install any software to log into the Web console?
A: No. Agents can log into the Web portal by visiting app.tg-staff.com via a browser, without installing any desktop or mobile applications.

Q: How does the content moderation feature in the Pro plan configure wallet address monitoring?
A: Add the TRC20/ERC20/BTC addresses or address fragments to be monitored in the risk phrase list. When agents send messages containing these keywords, the system will pop up a confirmation dialog or block the send, and record audit logs.

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Start Your 7-Day Launch Plan Now

Start by registering for a TG-Staff free trial. Day 1: Bind your Bot. Days 2-3: Add agents and routing rules. Days 4-5: Deploy routing links to ad channels. Day 6: Configure workflows and translations. Day 7: Review the checklist and go live.

• Register for a trial: https://app.tg-staff.com/
• View full documentation: https://docs.tg-staff.com/
• Contact customer service Bot: @tgstaff_robot

This process has helped multiple overseas SaaS teams deploy Telegram Bot agent customer service within 7 days. Your team can too.