TG-Staff Plan Limits Fully Explained: A Guide to Seats, Projects, and Translation Quotas

When you start using TG-Staff to manage Telegram Bot customer service and operations, the first practical questions you encounter are often not “Is the feature good?” but “Is my plan sufficient?” Can the number of seats support team shifts? Can the number of projects cover multiple Bot businesses? Will the translation quota run out on peak days? If these issues are only discovered during operations, it can impact customer service response efficiency at best, or lead to customer waiting or service degradation at worst.

This article will break down the three core limits—seats, projects, and translation quotas—explain the functional boundaries of TG-Staff Standard and Pro plans, and provide actionable planning advice and overage prevention strategies.

Why Understanding Plan Limits Matters — Avoiding Downtime and Extra Costs

In B2B SaaS products, plan limits are not a “numbers game” but hard boundaries directly tied to your daily operations. In TG-Staff, exceeding limits typically manifests in the following ways:

• Insufficient seats: When the number of simultaneously logged-in agents exceeds the plan limit, new agents cannot access the console, unassigned conversations pile up in the queue, and users can only interact with the bot’s auto-replies.
• Project limit exceeded: Unable to add new Bot projects, meaning new business lines or brands cannot be integrated into the unified management backend.
• Translation quota exhausted: After the daily AI translation quota for the Standard plan runs out, new messages will be displayed in the original language, drastically reducing communication efficiency in multilingual customer service scenarios.

Understanding these boundaries in advance allows you to calmly adjust your plan or optimize configurations before team expansion, promotional events, or new business launches, rather than scrambling after problems arise.

TG-Staff Plan Overview: Free Trial, Standard, and Pro

TG-Staff currently offers three service tiers: Free Trial, Standard, and Pro. The table below clearly compares core limits and feature differences (for specific pricing, please refer to the official plan page):

Dimension	Free Trial	Standard	Pro
Trial Duration	3 days	—	—
Seats	Full-feature experience	3	20
Projects	Full-feature experience	1	Multiple (refer to official site)
Translation Engine	AI translation (with quota)	AI translation (with quota)	Unlimited translation + Google Professional Translation + DeepL Professional Translation
Routing Links	Available for trial	Supported (limited number)	Supported (more number)
Content Moderation (Internal Control)	Available for trial	Not supported	Supported (risk phrase management and audit)
Mass Messaging	Available for trial	Limited	Unlimited
Chat Background	Available for trial	Solid color background	TG theme background (light/dark)

Free Trial Period (3 Days) Limits and Restrictions

Upon registration, you get a 3-day full-feature experience, including all Pro features. This is the best window to evaluate whether TG-Staff suits your team. After the trial ends, projects, conversation history, and configurations are retained for 30 days. Renewing restores access without reconfiguration.

Standard vs Pro: Key Differences at a Glance

• Seats: Standard has 3 seats, suitable for small teams of 1–3 people or solo operators; Pro has 20 seats, ideal for medium-sized customer service centers or teams with multiple shifts.
• Translation Quota: Standard includes AI translation only with a daily quota; Pro offers unlimited translation and additionally supports Google Professional Translation and DeepL Professional Translation, providing a better experience in multilingual scenarios.
• Content Moderation: Exclusive to Pro, supports risk phrase configuration, wallet address monitoring, and audit trail—essential for compliance-sensitive scenarios like Web3, exchanges, and NFTs.
• Projects: Standard limits to 1 project; Pro supports multiple projects, suitable for managing multiple Bot business lines.

Detailed Explanation of Seat Limits — Matching Your Customer Service Team Size

Seats refer to the number of independent agent accounts that can simultaneously log into the TG-Staff web console. Each seat has independent login permissions, conversation list, and operation records. Standard’s 3 seats mean you can have at most 3 agents online simultaneously to serve users; Pro’s 20 seats can support larger customer service teams.

Example scenarios:

• Small startup team (3 or fewer people): Standard meets daily needs. If the team uses shift work (e.g., 2 in morning shift + 2 in evening shift) but no more than 3 are online simultaneously, Standard still works.
• Medium customer service center (5–15 people): Pro’s 20 seats can cover multiple shifts, languages, or business lines for concurrent service.

What to Do When Seats Are Insufficient — Session Routing and Queuing Strategies

When all seats are busy, new conversations enter a queue, and users receive an auto-reply (e.g., “There are X users ahead of you, please wait”). Properly configuring session routing rules can significantly improve seat utilization:

• Round-robin: Default mode, assigns new conversations sequentially to authorized agents, suitable for even workload.
• Online-first: Prioritizes assigning to currently online agents; falls back to round-robin when all are offline. Suitable for teams with agents frequently going offline, reducing user wait time.

Tip: During peak service hours (e.g., promotional events), enable “Online-first” mode in advance to ensure online agents can take conversations immediately.

Agent Permissions & Collaboration — Project-Level Configuration Reduces Resource Waste

TG-Staff allows you to set project permissions and operation scopes for each agent. This means you don’t have to let all agents see all projects; instead, you assign access as needed. For example:

• Agent A is only responsible for the “Pre-sales Inquiry” project
• Agent B is only responsible for the “After-sales Support” project

This granular configuration effectively utilizes limited agent quotas, avoids resource waste, and enhances data security.

Number of Projects & Bot Commands — Key Limits for Multi-Bot Managers

The number of projects refers to the number of bots you can add and manage in the TG-Staff console. The Standard plan supports 1 project, suitable for a single business line; the Professional plan supports multiple projects, ideal for teams managing multiple brands, multilingual bots, or different business scenarios.

Common Scenarios:

• Single Brand: The Standard plan with 1 project is sufficient; no upgrade needed.
• Multiple Brands or Business Lines: For example, running an e-commerce bot and a customer service bot simultaneously, or configuring different bots for different country markets — the Professional plan’s multi-project support is essential.

What if the number of projects is insufficient?

• Merge Similar Businesses: If multiple bots target the same user group, consider using one bot with diversion links to differentiate traffic sources. Diversion links can capture visitor IP, browser information, and URL parameters for ad attribution, eliminating the need to create a separate bot for each channel.
• Upgrade Plan: Directly upgrade to the Professional plan to get more project quotas.

Additionally, each project has a limit on the number of bot commands (e.g., menu items, auto-reply rules). If your bot’s interaction flow is complex, it’s recommended to evaluate whether the command count is near the limit before deciding to upgrade.

Translation Quota Details — Usage Boundaries of Standard vs. Professional Plans

For cross-border businesses or multilingual customer service teams, translation is essential. TG-Staff offers three translation engines: AI Translation (included in both Standard and Professional plans), Google Professional Translation, and DeepL Professional Translation (Professional plan only).

Standard Plan: Includes AI Translation with a daily quota. The quota resets daily; if exhausted, new messages will appear in the original language.

Professional Plan: Unlimited translation quota, plus support for Google Professional Translation and DeepL Professional Translation, offering better translation quality and speed.

How to check remaining quota? In the console “My Subscription” page, you can find the current translation quota usage of your plan. It is recommended to check once a week, especially during marketing campaigns or holidays.

Other Feature Limits and Boundaries — Diversion Links, Content Moderation, and Bulk Messaging

In addition to the three core quotas above, some features are also subject to plan limits that you should be aware of:

• Diversion Link: Available for Standard plan and above, but with limited quantity. Diversion links are short URLs under the TG-Staff official domain (e.g., https://app.tg-staff.com/{code}), used for ad traffic attribution. They capture visitor IP, browser info, and URL parameters before redirecting. If your team needs fine-grained tracking for multiple ad channels (e.g., Google Ads, Facebook, Twitter), prioritize ensuring sufficient diversion link quota.
• Content Moderation (Internal Control): Exclusive to the Pro plan. Supports configuring risk phrases (e.g., specific wallet addresses, sensitive words) that trigger secondary confirmation or blocking before agents send messages. For Web3 or financial teams, this is essential for compliance and internal control. The number of risk phrases also has an upper limit; refer to the official website for details.
• Bulk Messaging: Pro plan supports unlimited bulk messaging; Standard plan has limits. If you need to periodically send operational messages to user segments (e.g., event notifications, product updates), the Standard plan may not suffice.

Prioritize ensuring core features do not exceed limits: When planning your plan, first list the 2–3 features your business relies on most, then check against the plan table to confirm they are within limits. For example, if content moderation is a must, the Pro plan is the only choice; if translation needs are modest, the Standard plan may suffice.

How to Monitor and Avoid Overages — Console Self-Check and Subscription Upgrade Strategy

The most effective way to avoid overages is “regular checks + early upgrades.” Here are the specific steps:

1. Go to the Console “My Subscription” Page: Here you can clearly see your current plan, expiration date, agent usage, translation quota balance, etc.
2. Check Agent Online Rate: If the number of concurrently logged-in agents is approaching the limit, consider enabling the “Online Priority” diversion rule or scheduling shifts to reduce concurrency.
3. Monitor Translation Quota: Before peak days (e.g., Double 11, Black Friday), check quota balance in advance and temporarily upgrade if necessary.
4. Upgrade Operation Path:
   • In the console “Change Plan” popup, select the target plan (Standard or Pro) and subscription period (30/90/180/360 days).
   • Payment methods support Stripe credit/debit cards or USDT (TRC20) on-chain payment. Annual plans often have discounts; see the official website for details.
   • After successful payment, quota takes effect immediately without reconfiguration.

Multi-Period Plan Selection Advice:

• 30 days: Suitable for short-term trials or project-based teams.
• 90/180 days: Suitable for quarterly or semi-annual business planning, better value.
• 360 days: Suitable for long-term stable operations; annual plans offer the best discount.

Frequently Asked Questions

Q: Will data be lost after the TG-Staff free trial ends?

A: No. After the trial expires, your projects, conversation records, and configurations will be retained for 30 days. Renew subscription to restore access without reconfiguration.

Q: The Standard plan has 3 agents. How many Telegram user conversations can they handle simultaneously?

A: Agent count refers to the number of concurrent online customer service personnel, not the limit on conversations. Each agent can handle multiple conversations simultaneously (depending on agent capability and configuration), but if more than 3 agents log in, the 4th agent cannot enter the system.

Q: What happens if the Standard plan’s AI translation quota runs out?

A: Translation quota refreshes daily. If the daily quota is exhausted, new messages will be displayed in the original language. It is recommended to allocate translation usage wisely (e.g., enable only for key conversations) or upgrade to Pro for unlimited translation.

Q: Can I add more bots under one project than the plan limit?

A: No. Each plan has a fixed project limit (e.g., Standard supports 1 project). To manage more bots, consider upgrading your plan or using diversion links to route different traffic to the same bot project.

Q: What payment methods does TG-Staff support? What subscription periods are available?

A: Supports Stripe credit/debit card payments and USDT (TRC20) on-chain payments. Subscription periods available: 30, 90, 180, or 360 days. Annual plans often have discounts; see the official website for details.

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If you are evaluating whether TG-Staff is suitable for your team, we recommend signing up for a 3-day free trial to test agent count, translation quota, and project limits in real business scenarios. For more detailed plan limits and feature descriptions, please refer to the official documentation. If you have questions, you can also contact customer service bot @tgstaff_robot for real-time assistance.