How to Configure Wallet Address Risk Words for Telegram Customer Service? TRC20/ERC20 Content Risk Control Guide

When operating a Telegram Bot customer service team, agents may inadvertently or maliciously send wallet addresses such as TRC20, ERC20, or BTC during conversations, potentially leading to fraud complaints, regulatory compliance issues, or brand reputation damage. This article provides a practical guide for configuring wallet address risk words, walking you through how to use TG-Staff’s content risk control feature to automatically monitor and block agent outbound messages, ensuring compliance and internal control.

Why Do Customer Service Agents Need Wallet Address Risk Word Monitoring?

In Telegram Bot customer service scenarios, agents communicate with users in real-time via a web-based two-way chat. If an agent accidentally sends the wrong payment address to a user, or deliberately sends a blacklisted address, the consequences may include:

• User financial loss: Users cannot recover funds transferred to an incorrect address, and complaints are directed at the operator.
• Regulatory and compliance risks: Especially in regulated industries like Web3, exchanges, and NFTs, agents sending unauthorized addresses may violate anti-money laundering (AML) or anti-fraud regulations.
• Brand reputation damage: A single fraud incident can be screenshotted and shared, eroding user trust over the long term.

Traditional approaches rely on manual review of chat logs, which is inefficient and cannot intercept in real time. By using the wallet address risk word feature in content risk control, you can pre-configure strings to monitor (e.g., TRC20 address fragments). When an agent attempts to send matching content, the system will automatically prompt for confirmation or block the send, reducing risk at the source.

What to Prepare Before Configuring Wallet Address Risk Words?

Before starting, ensure the following conditions are met:

Check Plan and Permissions

• Plan requirement: The wallet address risk word feature is part of TG-Staff’s “Content Risk Control (Internal Control Management)” module, available only in the Professional plan. The Standard plan and free trial do not include this feature. To test, you can first register for a 3-day Professional trial.
• Account permissions: You need to log in to the TG-Staff console with an administrator account that has permission to configure risk word groups. If using a sub-account, ensure it has been granted the relevant management permissions.

Identify Wallet Address Types to Monitor

Wallet address formats vary by blockchain. It is recommended to compile a keyword list based on your project’s actual operational scenarios. Common types include:

Wallet Type	Format Example (for illustration only, not real addresses)	Typical Length
TRC20	TXYZ1234567890abcdef... (starts with T)	34 characters
ERC20 / BEP20	0xABCDEF1234567890... (starts with 0x)	42 characters (including 0x)
BTC (Legacy)	1A1zP1eP5QGefi2DMPTfTL5SLmv7DivfNa (starts with 1)	26–35 characters
BTC (SegWit)	bc1qar0srrr7x... (starts with bc1)	42–62 characters
Solana	7EcDhSYGxXyscszYEp35KHN8... (alphanumeric mix)	32–44 characters

If your Bot project involves multiple currencies, it is advisable to create separate risk word groups for each project to avoid misinterception or missed interception due to mixed address libraries.

Step-by-Step Guide: Configuring Wallet Address Risk Word Groups in TG-Staff

The following steps are based on the current interface path of the TG-Staff console. Before proceeding, ensure you are logged into the Application Console.

Step 1: Enter Content Risk Control Settings

1. In the left navigation bar, find the “Content Risk Control” or “Internal Control Management” entry (names may vary slightly by version).
2. After clicking to enter, you will see the list of created risk phrases. The list is empty on first use.

Step 2: Create a New Risk Phrase and Add Wallet Address Keywords

1. Click the “New Phrase” button.
2. Enter a phrase name, using an identifiable naming convention, for example:
   • 禁止发送的 TRC20 地址
   • ERC20 黑名单地址库
   • BTC 收款地址监控
3. In the keyword input box, add the wallet addresses or address fragments to monitor one by one. Each on a new line.
   • Example: If a fraudulent TRC20 address is known as TXYZ1234567890abcdef1234567890abcdef1234, you can directly add the full string.
   • If you want to block all messages starting with 0x and longer than 30 characters, you can add an address fragment (e.g., 0x), but be aware that it may accidentally block normal messages (e.g., 0x might appear in other contexts). It is recommended to use full addresses or longer fragments.
4. Save the phrase.

Step 3: Associate Projects and Configure Trigger Actions

1. On the phrase details page, click “Associate Project”.
2. Select the Bot project(s) to which you want to apply the phrase from the dropdown list. Multiple projects can be associated.
3. Configure the trigger action; there are two options:

Trigger Action	Applicable Scenario
Pop-up for secondary confirmation	Frequently used correct payment addresses (e.g., official donation addresses); agents can still send after confirmation, avoiding disruption to normal business.
Directly block sending	Known fraudulent addresses, blacklisted addresses, or scenarios where agents are not allowed to send any wallet addresses.

4. Click “Save” to apply.

How to Verify Wallet Address Risk Word Configuration Takes Effect?

After configuration, it is recommended to run a simulation test to verify if it works.

Step 1: Simulate an Agent Sending a Message

1. Log in to the Web portal using an independent agent account.
2. Find the Bot project associated with the configured phrase group and enter a test conversation.
3. In the input box, enter the wallet address you just added (e.g., TXYZ1234567890abcdef1234567890abcdef1234) and click send.
4. Observe the result:
   • If the trigger action is set to Popup Confirmation, a popup should appear, and the agent must confirm before sending.
   • If set to Directly Block Sending, the message should be blocked, and a failure reason prompt should be displayed.

View Trigger Records

1. Go back to the TG-Staff console and navigate to “Content Risk Control” → “Trigger Records” module.
2. You can view detailed logs for each trigger, including:
   • Trigger time
   • Agent account
   • Session ID
   • Triggered keyword (matched wallet address or fragment)
   • Final processing result (sent/blocked)

Through trigger records, you can audit all agents’ outbound behavior to ensure a complete compliance chain.

Best Practices for Wallet Address Risk Word Configuration

In actual operations, the following practices can help you manage the risk word library more efficiently:

• Regularly Update the Address Library: Fraudulent addresses change frequently. It is recommended to obtain the latest blacklist from the security team or community weekly or monthly and import risk phrases in bulk. TG-Staff supports adding one by one, but currently does not support batch import; however, you can quickly add multiple lines by copying and pasting.
• Configure by Project Granularity: Different Bot projects may correspond to different currencies or business lines. For example, one project mainly handles USDT TRC20, while another handles ETH ERC20. Create separate risk phrases for each project to avoid address library mixing and missed interception.
• Combine with User Profile Monitoring: The professional version provides user profile functionality. If a session’s user history is abnormal (e.g., frequent mentions of transfers), agents can proactively flag the session, providing dual protection with risk word monitoring.
• Combine with Session Routing and Referral Links for Full-Chain Compliance: In ad referral scenarios, users enter the Bot via referral links, and automatic replies guide them to human agents. If an agent sends a blacklisted address, risk word monitoring will immediately block it. It is recommended to deploy referral links together with content risk control to form a complete compliance loop from customer acquisition to service.

FAQ

Q: Do I need the Professional plan for wallet address risk word configuration?
A: Yes, the content risk control (internal control management) feature is exclusive to the TG-Staff Professional plan. It is not available in the Standard plan or free trial. To test it, you can register for a 3-day Professional trial.

Q: Can I monitor TRC20 and ERC20 addresses simultaneously?
A: Yes. In the same risk word group, you can add keywords in various formats, including TRC20 addresses (starting with T), ERC20 addresses (starting with 0x), and BTC addresses. The system will match each message sent by agents according to your set rules.

Q: After configuration, will the pop-up confirmation when an agent sends a message affect response speed?
A: The pop-up confirmation only appears when a risk word is triggered; normal messages are unaffected. For frequently used correct addresses, we recommend setting the trigger action to “Pop-up secondary confirmation” instead of “Direct block.” Agents can still send the message after confirmation, balancing efficiency and compliance.

Q: How can I check which agent triggered a wallet address risk word?
A: In the TG-Staff console, go to “Content Risk Control” → “Trigger Records” to view detailed logs of each trigger, including the trigger time, agent account, session ID, triggered keyword, and final result (sent/blocked).

Q: Does wallet address monitoring support wildcards or regular expressions?
A: Currently, TG-Staff content risk control supports exact match and fragment match for keywords, but does not support regular expressions. We recommend adding the full addresses or address fragments you want to monitor directly into the risk word group.

Conclusion & Next Steps

Configuring wallet address risk words is a key step for Telegram customer service teams to achieve compliance and internal control. With TG-Staff’s content risk control feature, you can monitor agent outbound messages in real time, intercept inadvertently or improperly sent TRC20, ERC20, BTC, and other wallet addresses, reducing fraud complaints and regulatory risks.

Next steps:

• Visit the TG-Staff official website to learn more about the Professional plan.
• Go directly to the Application Console to register for a 3-day Professional trial and experience wallet address risk word configuration.
• For configuration guidance or issues, contact @tgstaff_robot or check the Official Documentation.

Start configuring your wallet address risk words and enable your customer service team to operate efficiently within a compliance framework.