TG-Staff Plan Upgrade/Downgrade Complete Guide: How to Change Between Standard and Pro via Stripe Subscription

Teams operating Telegram Bot customer service or communities have dynamic functional needs at different business stages. New teams may want to start with the Standard plan to control costs; as user volume grows, they may need the Pro plan’s content moderation, unlimited translation, and user profiling features. Conversely, if the team shrinks or budget adjusts, downgrading from Pro to Standard may be necessary.

In any scenario, TG-Staff plan upgrade/downgrade is an unavoidable operation. This article will guide you step by step on how to switch between Standard and Pro via Stripe subscription, and explain the billing logic, functional differences, and precautions after the change. After reading, you’ll be able to perform the operation independently and avoid pitfalls.

Why Need TG-Staff Plan Upgrade/Downgrade? — Common Business Scenarios

Plan changes are not for the sake of hassle but to match the team’s actual needs. You might be experiencing the following scenarios:

Team expansion, need more agents: Standard supports 3 agents, Pro supports 20. When your customer service team grows from 2 to 5 people, upgrading is inevitable.
Need content moderation and compliance monitoring: If your business involves finance, Web3, or sensitive industries, Pro’s internal control management (risk word detection, wallet address monitoring) is almost a must. Standard lacks this feature.
Translation quota insufficient: Standard has a fixed daily translation quota, while Pro offers unlimited translation. When your users cover multiple language markets, the quota can easily run out.
Want user profiling and data insights: Pro provides user profiles and statistics dashboards; Standard only offers basic data. When operations teams do fine-grained management, upgrading provides more decision-making basis.
Cost optimization, reduce subscription fees: After business stabilizes, if the team no longer needs Pro’s advanced features, downgrading to Standard can save monthly expenses.

Before deciding to change, it’s recommended to log in to the console to confirm your current plan status.

Preparation: Check Current Plan Status in Console

First, log in to TG-Staff Console, find “My Subscription” in the left navigation bar. Here you can clearly see:

Current plan type (Free Trial / Standard / Pro)
Expiration time
Billing cycle (30 days / 90 days / 180 days / 360 days)
Next renewal amount

Must-read before operation: Ensure you have console administrator permissions. If you are not an admin, contact the team administrator to perform the operation. Changes will affect the available features of all agents, so it’s recommended to notify the team in advance.

How to Determine if Your Current Plan Suits Your Team

Use this quick comparison checklist to help you decide:

Feature	Standard (approx. 8.99/month)	Pro (approx.16.99/month)
Number of Agents	3	20
Content Moderation (Risk Word Detection)	No	Yes
Translation Quota	Limited	Unlimited
User Profiling & Statistics	Basic	Full
Bulk Messaging	Limited	Unlimited
Chat Background	Solid Color	TG Theme Light/Dark

If your team needs content moderation, unlimited translation, or 20 agents, Pro is more suitable; if the budget is limited and features are sufficient, Standard is enough.

Precautions for Plan Changes During Trial Period

After registration, you have a 3-day free trial. During the trial, you can upgrade to Standard or Pro at any time via “Change Plan”. After upgrading, the trial period ends automatically, and the new plan takes effect immediately.

Note: Downgrading is not possible during the trial because the trial itself is free. If you do not take action during the trial, the system will suspend service after expiration until you choose a paid plan.

Pre-Operation Notes

Before initiating a plan change, ensure you are logged into the console and have administrator permissions. If you are the only administrator in the team, it is recommended to notify other agents in advance about the potential functional impacts of the change.

Step-by-Step Guide: Upgrading to Pro via Stripe Subscription

The upgrade process is seamless. Follow these steps:

On the “My Subscription” page, click the “Change Plan” button.
In the pop-up window, select Pro.
Choose a billing cycle: 30, 90, 180, or 360 days. Longer cycles generally offer lower average monthly fees (see the website’s pricing page for specific discounts).
Select a payment method: Stripe (credit/debit card) or USDT (TRC20). If you choose Stripe, you’ll be redirected to the Stripe Checkout page to complete payment.
Stripe Checkout supports major card brands like Visa, Mastercard, and American Express. Fill in your card details and click “Subscribe” to complete the payment.
After successful payment, the page automatically redirects to the console, and “My Subscription” will immediately update to Pro.

The entire process usually takes less than 2 minutes. If the page doesn’t refresh, manually refresh your browser.

Features Available Immediately After Upgrade

Once upgraded, the following features are available instantly with no additional configuration:

Content Moderation: Create risk word lists and configure agent message detection rules under “Project Management → Internal Control Management”.
Unlimited Translation: Translation quotas are no longer limited when agents send messages.
User Profiles: View user tags, history, and behavior data in the conversation details page.
TG Theme Chat Background: Switch between light/dark themes in settings.
20 Agents: Add more customer service accounts under “Agent Management”.
Unlimited Bulk Messaging: Batch message push is no longer subject to frequency limits.

You can open a test conversation to verify that translation and background are active.

Common Issues During Upgrade and Solutions

Stripe Payment Failure: Check card balance, whether the card supports international payments, and whether 3D verification is enabled. Try a different card or contact your issuing bank.
Page Redirection Issues: If the Stripe Checkout page does not pop up, check if your browser is blocking pop-ups. Allow pop-ups for app.tg-staff.com and retry.
Plan Status Not Updated: After successful payment, Stripe Webhook will sync the status, usually updating within 1-2 minutes. If it hasn’t updated after 5 minutes, refresh the page or contact @tgstaff_robot for assistance.

Step-by-Step Guide: Downgrading to Standard via Stripe Subscription

The downgrade process uses the same entry point as upgrading, via “Change Plan”:

Go to “My Subscription” → Click “Change Plan”.
Select Standard.
Choose a billing cycle (same options as Pro).
Select Stripe as the payment method (the system will use your saved card; no need to re-enter. If the card is invalid, update the payment method).
After confirming the downgrade, the system will not issue an immediate refund but will adjust proportionally: You continue using Pro during the current cycle, and the next billing cycle will start charging at the Standard price.

Which Features Will Be Restricted After Downgrade?

After downgrading to Standard, the following features will no longer be available or will be restricted:

Feature	Status After Downgrade
Content Moderation (Risk Word Detection)	Unavailable; configured rules are disabled
Unlimited Translation	Reverts to Standard daily quota
User Profiles	Inaccessible; historical data retained but cannot be viewed
TG Theme Chat Background	Reverts to solid color background
Number of Agents	Reduced from 20 to 3 (excess agents cannot log in)
Bulk Messaging	Reverts to Standard frequency limits

Before Downgrading, Please Note

After downgrading to the Standard plan, Pro-exclusive features (such as content moderation rules and user profile data) will no longer be available or accessible. It is recommended to export important data or take screenshots of configurations before downgrading to avoid having to reconfigure later.

Key Recommendation: Before downgrading, ensure that the number of online agents does not exceed 3. If there are currently 5 agents online, 2 of them will be unable to log in after the downgrade. It is recommended to remove or disable excess agent accounts before proceeding with the downgrade.

Billing and Renewal After Plan Changes

Understanding the billing logic of Stripe subscriptions can help avoid confusion:

Upgrade: The system will prorate the value of the remaining days of your current plan and deduct it from the cost of the Professional plan. You only pay the difference. For example, if you have 15 days left on the Standard plan, when upgrading to Professional, the cost of those 15 days will be subtracted from the total price of the Professional plan. After the upgrade, the new billing cycle starts from the day of the upgrade.
Downgrade: You continue using the Professional plan until the end of the current cycle, and the next cycle will be billed at the Standard plan price. No immediate refund will be issued, but you will not be charged twice.
Renewal: Before each cycle ends, Stripe will automatically charge your saved card. You can manage payment methods, view invoices, and cancel subscriptions in the Stripe Billing Portal. The portal link is at the bottom of the “My Subscription” page in the console.

If you need to change your payment method, simply update your card details in the Stripe Billing Portal without contacting customer support.

Plan Upgrade/Downgrade Checklist

Before and after the operation, check against this list:

Logged into the console and confirmed admin privileges
Confirmed current plan and expiration date in “My Subscription”
Before upgrading: Assess if you need content moderation, unlimited translation, and 20 agents
Before downgrading: Export content moderation rule screenshots / backup user profile data (if needed)
Before downgrading: Ensure online agents do not exceed 3, remove excess agents
Notify team agents about feature changes after the change (e.g., translation quota, background themes)
After making the change: Verify that new features are active (e.g., test translation, view agent list)
Check payment records: Confirm that the Stripe charge matches the plan
If any issues: Contact @tgstaff_robot for real-time assistance

How to Upgrade/Downgrade Plans Paid with USDT on Chain?

If you initially paid for the plan using USDT (TRC20), the process is slightly different:

Stripe subscription users: Cannot directly switch to USDT payment. If you need to migrate, contact @tgstaff_robot for a solution.
USDT payment users: The console currently does not support self-service plan upgrades/downgrades via USDT. You need to contact customer service Bot @tgstaff_robot, explain your plan change request (upgrade or downgrade), and the support team will assist you, including calculating the difference, generating a new payment address, and updating the plan after confirming receipt.

Note: USDT payments do not enjoy Stripe’s auto-renewal feature. Each renewal requires a manual transfer. If you want to simplify the renewal process, consider switching to a Stripe subscription.

Frequently Asked Questions

Q: After upgrading to Professional, what happens to the remaining days of my Standard plan?
A: When upgrading, the system prorates the value of the remaining days of your Standard plan and deducts it from the cost of the Professional plan. You only pay the difference, so you don’t lose any prepaid amount.

Q: After downgrading to Standard, will my Professional data be lost?
A: Data created with Professional features, such as content moderation rules and user profiles, will become inaccessible after downgrading, but will not be deleted immediately. For data retention periods, refer to the TG-Staff documentation or contact customer support. It is recommended to back up important configurations before downgrading.

Q: Can I have a Stripe subscription but pay for upgrades/downgrades with USDT?
A: Currently, Stripe subscriptions and USDT payments are two separate payment channels. If you initially subscribed via Stripe, upgrades/downgrades must also be processed through Stripe. If you want to switch to USDT payment, contact @tgstaff_robot for migration options.

Q: Will my agent count be adjusted immediately after a plan change?
A: Yes. After an upgrade, the agent limit increases immediately (Standard 3 → Professional 20), and after a downgrade, it decreases. Ensure that the number of online agents after downgrading does not exceed the new plan limit; otherwise, some agents may not be able to log in.

Q: Can I upgrade during the trial period?
A: Yes. During the 3-day free trial, you can upgrade to Standard or Professional at any time via the console’s “Change Plan” option. After upgrading, the trial ends automatically, and the new plan takes effect immediately.

Next Steps

If you are still undecided, why not start with a 3-day free trial to experience the core features of Standard or Professional. No credit card required, zero risk.

Try it now: https://app.tg-staff.com/
Full plan and billing details: https://tg-staff.com/
Documentation center: https://docs.tg-staff.com/
Questions? Contact customer service Bot: @tgstaff_robot

Choose the TG-Staff plan that suits you and make your Telegram Bot customer service more efficient.

TG-Staff Plan Upgrade & Downgrade Complete Guide: How to Switch Between Standard and Pro via Stripe Subscription

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