TG-Staff Subscription Management Complete Guide: View Plans, Renewals, and Payment Methods

If you’re a team leader using Telegram Bot for customer service or community management, you definitely don’t want to suddenly find that agents can’t log in or Bot responses are interrupted. TG-Staff’s subscription management directly determines whether the service can run continuously. This article starts from logging into the console and guides you step by step through checking plan status, renewing via Stripe or USDT, changing plan cycles, and restoring service after expiration. Whether you just registered for a free trial or are already using the Standard or Pro plan, this guide will help you avoid service interruptions.

Why Do You Need to Understand TG-Staff Subscription Management?

TG-Staff uses a subscription-based payment model. You get a 3-day free trial upon registration. After the trial ends, you need to choose a Standard or Pro plan to continue using all features. The core of subscription management lies in:

• Continuous feature availability: After the plan expires, agents cannot log into the web console, session routing stops, and features like automatic translation and content moderation degrade or become unavailable.
• Data security: During the subscription expiration period, your user profiles, chat records, routing links, and Bot configurations remain in the system, but you cannot write new data. Data is restored immediately upon renewal.
• Cost control: By choosing the appropriate plan cycle (30/90/180/360 days) and payment method (Stripe credit card or USDT on-chain payment), you can flexibly control team expenses.

Simply put, mastering subscription management means mastering the “switch” of TG-Staff services. Let’s start with the most basic operations.

Enter “My Subscription”: View Current Plan and Expiration Date

After logging into the TG-Staff Console, find the “My Subscription” entry in the left navigation bar. Click to enter, and you will see the following core information:

Information Item	Description
Plan Name	Displays the current active plan: Free Trial, Standard, or Pro
Expiration Date	Precise expiration date, e.g., “2025-12-31”
Agent Quota	Number of agents used / total agents (Free Trial usually has 1 agent)
Status Label	Active subscription, Expiring soon (within 7 days), Expired

For free trial users, the page shows a “Free Trial” label and the remaining days. If you just registered, it’s recommended to check this page immediately to confirm the trial end date and avoid being caught off guard.

How to Determine Current Plan Status?

There are three common plan statuses, and you need to take different actions based on the label:

1. Active: Green label, indicating everything is normal. You can continue using all features of the current plan.
2. Expiring soon: Yellow or orange label, usually appearing within 7 days before expiration. It is recommended to renew immediately to avoid service interruption.
3. Expired: Red label. After the free trial expires, some features (such as agent login and session routing) are immediately restricted. After Standard or Pro plan expiration, all paid features are downgraded.

Tip: TG-Staff currently does not have built-in email or Telegram expiration reminders. It is recommended to set a reminder 3 days in advance on your phone calendar, or contact @tgstaff_robot to inquire about upcoming notification features.

Detailed Renewal Operations: Stripe and USDT Payment Methods

TG-Staff supports two payment methods: Stripe (credit/debit card) and USDT (TRC20) on-chain payment. Below are the steps for each.

Renewing with Stripe (Credit/Debit Card)

Stripe is the most mainstream online payment method, accepting international credit cards like Visa, Mastercard, and UnionPay. Steps:

1. On the “My Subscription” page, click the “Change Plan” button.
2. In the popup, first select the plan (Standard or Pro), then select the subscription cycle (30 days, 90 days, 180 days, or 360 days).
3. Choose Stripe as the payment method, confirm, and you will be redirected to the Stripe Checkout page.
4. On the Stripe page, enter your card number, expiration date, CVC, and security code (3DS) to complete payment.
5. After successful payment, you will be automatically redirected back to the console, and the plan status will update immediately. You will see the new expiration date on the “My Subscription” page.

Notes:

• Does Stripe support RMB transactions? Stripe settles in USD, but your credit card will convert at the day’s exchange rate. It is recommended to use a credit card that supports foreign currency payments.
• If the Stripe page fails to load or payment is rejected, check if your card has overseas payment enabled, or contact your bank.

Renewing with USDT On-Chain Payment

For teams that prefer cryptocurrency payments (common among Web3, crypto exchanges, and overseas marketing teams), TG-Staff supports USDT (TRC20) on-chain payment. Process:

1. In the “Change Plan” popup, after selecting the plan and cycle, choose USDT as the payment method.
2. The system generates a TRC20 receiving address and the corresponding payment amount (denominated in USDT, converted at the real-time exchange rate).
3. Open your crypto wallet (e.g., MetaMask, Trust Wallet, TP Wallet), select the TRC20 network, and transfer the specified amount to that address.
4. After the transfer, wait for on-chain confirmation. Typically, after 1-3 blocks (about 1-3 minutes), the system automatically detects the transaction and updates the plan status.
5. You will see the plan is active on the “My Subscription” page, with the expiration date extended according to the selected cycle.

Notes:

• Be sure to select the TRC20 network. If you mistakenly choose ERC20 or another network, funds may be lost and cannot be automatically credited. In that case, contact @tgstaff_robot for manual processing.
• The transfer amount must exactly match the system-displayed amount (including two decimal places). Overpaying or underpaying will cause automatic detection to fail.
• If the status does not update after 5 minutes, check if the on-chain transaction has been confirmed, and take a screenshot to send to the customer service Bot.

How to Change Plans or Adjust Subscription Cycles?

You may need to upgrade from Standard to Pro (to unlock content moderation, unlimited translation, user profiles, etc.) or downgrade from Pro to Standard (to reduce costs). The entry point is still the “Change Plan” popup on the “My Subscription” page.

• Upgrade (Standard → Pro): Select the Pro plan and new cycle, confirm, and it takes effect immediately. The remaining days of the Standard plan are prorated towards the new plan. For example, if you have used Standard for 10 days (30-day cycle) and have 20 days remaining, the system will deduct the Pro plan cost proportionally.
• Downgrade (Pro → Standard): After selecting Standard, the system prompts “Downgrade will take effect after the current subscription ends.” That is, you continue using Pro until the current cycle ends, then automatically switch to Standard. During the downgrade period, Pro features remain available, but the plan will not renew after expiration.
• Adjust cycle: In the popup, directly select a longer or shorter cycle. For example, changing from 30 days to 360 days. The upgrade or downgrade rules apply as above.

Note: After upgrading, data is not lost; all user profiles, chat records, routing links, and Bot configurations are retained. After downgrading, Pro-specific features (like content moderation, unlimited translation) are disabled once the downgrade takes effect, but historical data remains viewable.

What Happens After Subscription Expires? How to Restore Service?

If you do not renew before expiration, the plan status becomes Expired. At that point:

• Agents cannot log in: All agent accounts cannot enter the web console to serve users.
• Bot features limited: Paid features like real-time two-way chat, session routing, and automatic translation stop. The Bot can still reply with preset auto-replies (e.g., welcome messages, menus) but cannot transfer to human agents.
• Data read-only: You can still log into the console to view historical chat records, user profiles, and routing link data, but cannot write new data or export.

The only way to restore service: Renew. On the “My Subscription” page, select a plan and complete payment, and service is immediately restored. All data (including user profiles, chat records, routing links, Bot configurations) is fully retained and will not be deleted due to expiration.

Subscription Management Best Practices: Avoid Service Interruptions

Based on the above operations, here are some practical tips to help you use TG-Staff stably in the long term:

1. Set calendar reminders: Add reminders 7 days and 3 days before expiration in your phone calendar. TG-Staff does not have built-in notifications, so manual reminders are the most reliable way.
2. Choose an annual billing cycle: If you plan to use it long-term, choosing a 360-day cycle is usually more cost-effective than monthly billing. Specific discount figures are subject to the official plan page. Pay annually to reduce renewal frequency.
3. Regularly check the “My Subscriptions” page: When logging into the console each month, spend 30 seconds confirming your plan status and expiration date. Especially after paying with USDT, check immediately to see if it took effect.
4. Use auto-renewal (Stripe users): Stripe supports automatic billing. Enable auto-renewal in the Stripe Billing Portal, and the system will automatically deduct from your linked credit card upon expiration, no manual action needed. Suitable for credit card users.
5. Contact @tgstaff_robot for support: If you encounter issues like payment failure, USDT not credited, upgrade/downgrade errors, etc., contact @tgstaff_robot directly. Customer service typically responds within minutes.

FAQ

Q: Can I still log into the console after the free trial expires?
A: Yes, but some features (such as agent login and conversation routing) will be limited. Full functionality will be restored after renewal.

Q: How long does it take for USDT renewal to take effect?
A: It usually takes effect immediately after on-chain confirmation (1-3 blocks), within 5 minutes at most. If it doesn’t take effect for a long time, please contact @tgstaff_robot for support.

Q: Will my data be lost when upgrading from Standard to Pro?
A: No. All data (user profiles, conversation logs, routing links, Bot configurations, etc.) will be retained and Pro features will be unlocked immediately after upgrade.

Q: Can I switch plans early during my subscription period?
A: Yes. Use the “Change Plan” popup to select a new plan and billing cycle. The new plan takes effect immediately, and the remaining days are prorated. Downgrades take effect after the current subscription ends.

Q: What if payment fails or my subscription is canceled?
A: Check your Stripe invoice or USDT transfer record, then contact @tgstaff_robot for assistance. We recommend renewing early to avoid service interruption.

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Now sign up for a free TG-Staff trial to experience full features for 3 days and get familiar with subscription management. For detailed configuration guides, check the official documentation, or contact @tgstaff_robot for real-time help.