TGStaff Free Trial Registration Guide: Experience the complete SaaS customer service process in 3 days

#TGStaff Free Trial Registration Guide: Experience the complete SaaS customer service process in 3 days

If you’re looking for a SaaS platform to get started quickly and manage Telegram Bot customer service without development, TGStaff Free Trial is an option worth trying. This article will take you step by step through the entire process, from registering an account, creating a Bot project to configuring agents and offloading. In just 10 minutes, you can have your team receive and respond to messages from Telegram users on your web console.

Why choose TGStaff free trial? ——Which teams and scenarios are it suitable for?

TGStaff’s 3-day free trial is not a castrated version, but directly activates the standard version package, allowing you to experience complete customer service and operational capabilities within a limited time. Trial value is highest for the following teams and scenarios:

What can you do with a free trial of TGStaff?

During the 3-day trial period, you have access to the following core features:

• 1 Bot project: Bind a Telegram Bot as the customer service entrance.
• 3 agents: Up to 3 customer service personnel can log in to the web console at the same time to receive users.
• Real-time two-way chat: Agents have real-time conversations with Telegram users, supporting sending text, pictures, and files.
• Diversion link (magic link): Generate official short links for advertising traffic and multi-channel attribution.
• Session Diversion: Set up rotation allocation or online priority rules to automatically allocate users to idle agents.
• Visual command flow: Drag-and-drop editor, zero-code construction of welcome messages, menus and multi-step interactions.

Professional version features (such as content risk control, unlimited translation, user portraits) are not available during the trial period, but you can unlock them by upgrading the package.

Which teams are best suited to try before deciding?

• Overseas Marketing Team: When using Telegram Bot for pre-sales consultation, you need to directly import advertising traffic into the Bot and respond quickly.
• Cryptocurrency and Web3 Project: Requires remote customer service support, and has potential needs for wallet address monitoring and internal control management.
• Multiple Bot operators: Hope to manage the community operations, automatic replies and customer service assignments of multiple Bots in a unified web console.

If you fall into any of the above categories, spending 3 days to verify whether TGStaff matches your workflow is far more cost-effective than blindly paying.

Register a TGStaff account: Complete the free trial application in 3 minutes

The entire registration process is very lightweight and requires no credit card or payment information. Just follow these steps.

Step 1: Visit TGStaff official website and create an account

Open the browser and enter TGStaff official website. Click the “Start Free Trial” or “Register” button on the homepage.

Fill in the pop-up registration form:

• Email: It is recommended to use a common work email address, which will be used to receive verification emails and subscription notifications later.
• Password: Set a password of at least 8 characters, including letters and numbers.
• Confirm Password: Enter your password again.

Click “Register” to submit.

Step 2: Email Verification and Activation Trial Period

After submitting the registration information, the system will send a verification email to your email address. Please log in to your email, check the email from TGStaff, and click on the verification link to activate your account.

If you do not receive the verification email within 5 minutes, please check your Spam or Promotional Emails folder. Still can’t find it? You can contact the official customer service Bot: @tgstaff_robot for manual help.

Step 3: Log in to the console and confirm the trial status

After successful verification, visit app.tg-staff.com to log in to your account.

After entering the console, click on the “My Subscriptions” page next to the avatar in the lower left corner. You should see the following information:

• Current Package: Standard Edition (Free Trial)
• Days remaining: 3 days (calculated from the date of registration)
• Expiration time: specific date and time

Step 1: Create your first Bot project

After trial activation, the first step is to bind your Telegram Bot to TGStaff.

Get Telegram Bot Token

1. Open Telegram and search for @BotFather (official bot creation tool).
2. Send the /newbot command to BotFather.
3. Follow the prompts to set the Bot’s display name (such as “Customer Service Assistant”) and username (must end with _bot, such as kefubot_bot).
4. After successful creation, BotFather will return a message containing API Token. The Token format is similar to 1234567890:ABCdefGHIjklmNOPqrStuVWXyz.

Copy and save this Token for use in the next step.

Create a project in TGStaff

1. Log in to app.tg-staff.com.
2. Click “Project” on the left menu, then click “Create Project”.
3. Enter the project name (such as “Pre-sales Customer Service”).
4. Paste the Bot Token you just copied into the “Bot Token” input box.
5. Click Confirm.

The system will automatically verify the validity of the Token and pull the Bot’s avatar and name. After successful creation, the project will appear in the project list.

Step 2: Configure agents and start real-time chat

With the project in place, you need to add customer service personnel (agents) so that they can log in to the web console to receive users.

Add agent members

1. Enter the project you just created.
2. Find “Agent Management” in the left menu.
3. Click “Add Agent”.
4. Enter the agent’s email address or Telegram username (it is recommended to use email, which is more stable).
5. Set permissions:
   • CHAT ONLY: Can only view and reply to conversations, cannot edit project settings.
   • Administrator: Has all operation permissions for the project.
6. Click Confirm.

The system will send an invitation notification to the agent’s email, and the agent can log in after setting a password through the link in the email.

Agent login and receiving session

The agent logs in to app.tg-staff.com with a separate account, enters the project and clicks “Real-time Chat”. At this point, if a Telegram user sends a message to your bot, the conversation will immediately appear in the agent’s pending list.

Agents can:

• Click on the conversation to reply to the message in the right panel.
• Use pin and tag functions to mark important conversations.
• View user portraits (supported by professional version).

Step 3: Set up session diversion and diversion link (optional)

If your team has multiple agents, or you want to use Bot for advertising traffic, this step can significantly improve efficiency.

Configure diversion rules

The diversion rules determine which agent will take over after the user enters the Bot.

1. Enter project settings → “Diversion Settings”.
2. Select the offload mode:
   • Allocation in turns (default): Poll authorized agents in order, and each person takes turns taking orders.
   • Online Priority: Prioritize allocation to currently online agents; if all agents are offline, fallback to turn-based allocation.
3. Specify customer service scope:
   • All Customer Service: All agents in the project can take orders.
   • Designated Customer Service: Only some agents can take orders (suitable for different shifts or skill groups).
4. Click Save.

Generate diversion link

Diversion links (magic links) are official short links provided by TGStaff, in the format of https://app.tg-staff.com/{code}. When a user clicks the link, the system captures their IP, browser information, and URL parameters, and then automatically jumps to your bot.

1. Enter the project → “Diversion Link”.
2. Click “Create Link”.
3. Optional: Set a comment (such as “Facebook Ads”) for the link to facilitate subsequent attribution.
4. Copy the resulting short chain.

You can embed this short link into:

• “Contact Customer Service” button on the website.
• Social media posts (Twitter, Facebook, Instagram).
• Landing page for paid advertising (Google Ads, Facebook Ads).

When a user clicks on the link, TGStaff automatically records the source and assigns the user to an agent. In this way, you can clearly know how many inquiries each channel brings.

FAQ

Question: Does the free trial of TGStaff need to bind a credit card?

Answer: No need. Sign up for a 3-day free trial without providing any payment information. After the trial expires, if you want to continue using it, you can pay for your subscription via Stripe (credit/debit card) or USDT (TRC20).

Q: Can I use all features during the free trial?

Answer: The free trial activates the standard version package by default, which includes 1 Bot project, 3 agents, real-time chat, offloading links, session offloading, visual command process and other functions. Professional version features (such as content risk control, unlimited translation, user portraits, TG theme backgrounds) need to be upgraded to use the package. For specific package comparison, please see Official website package page.

Q: Will my data be lost after the trial expires?

Answer: No. After the trial expires, the project is suspended, but all data (including user sessions, Bot processes, agent configurations, and offload links) are retained for 30 days. During this period, the service can be restored by renewing, and the data will be completely retained.

Q: Can I create multiple Bot projects during the trial period?

A: The free trial supports 1 Bot project. If you need to manage multiple Bots at the same time, you can upgrade to the Standard or Professional Edition. The number of projects supported by the package is subject to the official website.

Question: How to contact TGStaff customer service for trial help?

Answer: You can contact the official customer service Bot @tgstaff_robot through Telegram, or check the official document for detailed operation instructions. Response is usually within 1 hour during business hours.

Conclusion and next steps

Through the steps in this article, you have completed registration, creating a project, adding agents and configuring offloading on TGStaff. Now your team can start handling Telegram user messages using the web console, saying goodbye to manual forwarding and confusing group chat management.

Next step, you can:

1. Open app.tg-staff.com and start your TGStaff free trial now.
2. During the trial period, try building an automated welcome menu using the visual command flow editor.
3. If you encounter problems, please check the official documentation or contact @tgstaff_robot at any time.

3 days is enough time to verify if TGStaff is a good fit for your team. If you find it useful, then decide whether to upgrade to the standard or professional version.