TG-Staff Free Trial to Paid: How to Seamlessly Upgrade via Stripe Subscription After 3 Days

When you sign up for TG-Staff and activate the 3-day free trial, time flies. When the trial ends, will your Telegram Bot customer service system be interrupted? Will data be lost? How can you smoothly transition from free trial to paid plan? This article will answer these questions step by step and guide you through upgrading via Stripe subscription, ensuring a seamless SaaS customer service experience.

Whether you are a newcomer to TG-Staff or a team leader evaluating paid value, this article will help you understand the entire process from free to paid.

What Happens After the Free Trial Ends?

After the 3-day trial expires, TG-Staff automatically restricts some advanced features but does not immediately delete your data. The specifics are as follows:

• Feature Restrictions: Core trial features (such as real-time two-way chat, session routing, and routing links) are locked, preventing agents from logging into the web portal to serve new users. However, the Bot itself continues to run, and messages sent by users via the Bot are retained in the queue.
• Data Retention: Your Bot project configuration, user profiles, routing links, session records, and other data are retained for a period (specific retention duration can be found in official documentation). After renewing, all features are restored immediately without needing to reconfigure.
• Service Interruption: If your team is using TG-Staff for live customer service sessions, the agent side will be unable to respond to new messages after the trial expires, but the Bot’s auto-replies remain unaffected. It is recommended to complete the paid upgrade before the trial ends to avoid impacting user experience.

Key Point: Trial expiration is not the end of your data but a window for deciding to pay. You can renew at any time after expiration to restore full functionality.

Choose the Right Plan: Standard vs. Pro

TG-Staff offers two paid plans: Standard (about 8.99/month) and Pro (about16.99/month). Which one to choose depends on your team size, feature needs, and budget.

Feature	Standard	Pro
Price	~8.99/month	~16.99/month
Agent seats	3	5
Split links	✓	✓
Chat routing	✓	✓
Auto translation	AI translation (with quota)	AI + Google + DeepL premium (unlimited)
Content moderation (internal control)	✗	✓ (includes wallet address monitoring)
User profiles & analytics	Basic	Full
Chat background	Solid color	TG themes (light/dark)
Bulk messaging	Limited	Unlimited
Multi-project management	Per plan	Per plan

Pricing and plan details are subject to the official website https://tg-staff.com/. The above data is for reference only.

Who Should Choose Standard?

Standard is an ideal starting point for small customer service teams or early-stage projects. Choose it if your team:

• Has only 1–3 agents handling Telegram user inquiries simultaneously
• Needs split links (magic links) for ad attribution and tracking conversion across channels
• Wants to use chat routing rules (round-robin or online-first) to balance agent workload
• Doesn’t require advanced content moderation, user profiles, or unlimited translation

Standard provides core SaaS customer service capabilities at a low cost, suitable for validating your business model in the early stages.

Who Should Choose Pro?

Pro is designed for medium-to-large teams or scenarios with higher compliance and data requirements. Typical use cases include:

• Content moderation needs: Monitor messages sent by agents to prevent accidental sharing of sensitive content or unauthorized payment addresses (e.g., TRC20/ERC20 wallet addresses). Pro’s internal control management supports risk word grouping and trigger audit logs, ideal for Web3, exchanges, NFTs, and other compliance-focused teams.
• Multilingual support: If your users span multiple countries, Pro’s unlimited translation (including Google Premium and DeepL Premium) enables agents to translate conversations in real time, reducing language barriers.
• Data-driven operations: Pro provides user profiles and analytics to help you deeply understand user behavior and optimize customer service workflows and operational strategies.
• Team collaboration: 5 agent seats + chat transfer + private notes, suitable for teams that need multiple people to handle complex conversations collaboratively.

Transitioning from Free Trial to Paid: Complete Stripe Subscription Steps

To upgrade from a free trial to a paid plan, simply complete the Stripe subscription in the TG-Staff console. Below are the detailed steps.

Step 1: Navigate to the “My Subscription” Page

1. Log in to https://app.tg-staff.com/.
2. In the left sidebar, find the “My Subscription” or “Subscription Management” entry (exact name depends on the console interface).
3. Once on the page, you will see your current plan status (e.g., “Free Trial”), expiration time, and a “Change Plan” button.

Step 2: Select Plan Cycle and Payment Method

1. Click “Change Plan” to open the plan selection popup.
2. Choose the plan type: Standard or Professional.
3. Select the subscription cycle: 30, 90, 180, or 360 days. Longer cycles offer better unit prices (annual discount details can be found on the official plan page).
4. Choose a payment method:
   • Stripe Payment: Pay by credit/debit card, supporting Visa, Mastercard, American Express, and other major cards.
   • USDT Payment: For users who prefer cryptocurrency payments, USDT (TRC20) on-chain payment is available. Follow the instructions to complete the on-chain transfer, suitable for Web3 teams.

Step 3: Complete Stripe Checkout Payment

1. After selecting Stripe payment, you will be redirected to the Stripe Checkout page.
2. Enter card number, expiration date, CVC code, and cardholder information.
3. Confirm the payment amount and click the “Subscribe” or “Pay” button.
4. Upon successful payment, the page will automatically redirect back to the TG-Staff console, and your plan status will immediately update to a paid plan, unlocking all features instantly.

Note: If payment fails, check your card balance, expiration date, or contact your issuing bank. You can also switch payment methods within the console and try again.

Subscription Management: View, Renew, and Change Plans

After completing your first paid subscription, you can manage your subscription self-service within the TG-Staff console without contacting customer support.

• View Plan Status: On the “My Subscription” page, you can see your current plan type, expiration time, and remaining days.
• Renew: Before the plan expires, the system will notify you via email or Bot to renew. You can enter the console in advance to complete renewal with the same or a different plan/cycle.
• Change Plan: If you want to upgrade from Standard to Professional or adjust the subscription cycle, click “Change Plan” and make a new selection. After changing, the new plan takes effect immediately, and the remaining days are prorated (specific rules are based on console prompts).
• Update Payment Method: Through the Stripe Billing Portal, you can manage payment methods, view historical invoices, and download receipts. Access is typically available from the console subscription page or via email links from Stripe.

Do I Need to Reconfigure After Payment?

This is a common concern. The good news is: No. When you switch from a free trial to a paid plan, all your configurations remain intact, including:

• Bot project settings (avatar, name, description, command flows)
• Routing links (magic links) and their tracking parameters
• Session routing rules (round-robin/online-first, assigned agent scope)
• User data and historical conversation records
• Content moderation risk phrases (Professional plan users)

Upgrading to a paid plan only unlocks advanced features; it does not reset or affect existing data. You can continue using immediately, and agents can resume service after logging into the web portal.

Frequently Asked Questions

Q: Will my data be lost after the free trial expires?

A: No. After the free trial expires, your Bot projects, user data, routing links, and other configurations will be retained for a period. Renewing will restore all functionality without needing to reconfigure. We recommend completing the paid upgrade before the trial ends to ensure uninterrupted service.

Q: Can I upgrade to a paid plan before the trial ends?

A: Yes. You can go to the “My Subscription” page at any time during the trial period, select a paid plan, and complete payment. The remaining trial days will not be wasted; the new plan takes effect immediately, and you can start using advanced features right away.

Q: What if Stripe payment fails?

A: Check your card balance, expiration date, or contact your issuing bank. You can switch payment methods within the TG-Staff console and try again, or update card information through the Stripe Billing Portal. If the issue persists, contact @tgstaff_robot customer support for assistance.

Q: Can I pay with USDT instead of Stripe?

A: Yes. TG-Staff supports USDT (TRC20) on-chain payment for plans. In the “Change Plan” popup, select USDT as the payment method and follow the instructions to complete the on-chain transfer. This is suitable for users who prefer cryptocurrency payments, with a simple process.

Q: Are there discounts for annual plans?

A: Yes. The TG-Staff official plan page displays annual discount options. Choosing the 360-day cycle offers a more favorable unit price. For specific discount figures, please refer to the official website https://tg-staff.com/.

From Free to Paid: Unlock the Full Power of TG-Staff

The 3-day free trial is the best window to experience TG-Staff’s core features. When you decide to switch from a free trial to a paid plan, you not only get longer usage but also unlock the full set of capabilities: content moderation, automatic translation, user profiles, data statistics… These features will help your team operate Telegram Bot customer service more efficiently, improve user satisfaction, and achieve accurate traffic attribution and compliance control.

Act Now:

• Register for Trial: Visit https://app.tg-staff.com/
• Upgrade to Paid Plan: Operate in the console anytime during or after the trial period
• View Documentation: Detailed guides at https://docs.tg-staff.com/
• Contact Support: For any questions, contact @tgstaff_robot

Switching from a free trial to a paid plan is not the end but the starting point of professionalizing your Telegram Bot customer service system.