TG-Staff Package Expired? Two Renewal Methods: Stripe and USDT to Quickly Restore Service

When your TG-Staff package expires, your Telegram Bot customer service functions will immediately stop: agents cannot log into the console, auto-replies cease, and routing links become invalid. For teams relying on the Bot to handle customer inquiries, this is like shutting the door on customer service. Don’t worry—the renewal process is simpler than you think. Whether you prefer paying by credit card or using USDT on-chain transfers, this article will guide you step by step from “expired” back to “normal operation.”

What Happens After Expiry? Understanding Service Interruption Status

At the moment your package expires, your TG-Staff console enters read-only mode. Specific impacts include:

• Agents cannot log in: All Staff accounts are locked, preventing user support.
• Bot stops responding: Configured auto-replies, routing links, and command flows all fail.
• Data readable but not writable: You can view historical conversations, user profiles, and flow configurations, but cannot modify or add new ones.
• Routing links return 404: All app.tg-staff.com/{code} short links fail to redirect, breaking ad attribution chains.

Differences Between Free Trial Expiry and Paid Package Expiry

Status	Feature Restrictions	Data Retention
Free trial expired	Automatically becomes read-only; fully locked if not renewed within 3 days	Config data retained for 30 days
Paid package expired	All services immediately stop; agents cannot log in	Project data retained for 30 days
Expired over 30 days	Data may be permanently deleted	Cannot be recovered

Key point: Whether during trial or paid period, you have a 30-day grace period after expiry to renew and restore service without starting from scratch.

Data Retention Policy: Can Configurations Be Recovered After Expiry?

TG-Staff retains your Bot project data (including flow editor nodes, user profiles, routing link configurations, content moderation word lists, etc.) for at least 30 days. After renewal, all configurations are automatically restored, and you can use them directly without rebuilding.

Recommendation: Renew as soon as possible after expiry to avoid data loss beyond 30 days. If you anticipate an interruption longer than 30 days, export key configurations (e.g., routing link URL parameter templates, risk phrase lists) before expiry.

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Preparation Before Renewal: Check Package Status and Payment Method

Before starting the renewal, take 2 minutes to prepare the following to avoid getting stuck:

1. Log into the console: Visit app.tg-staff.com → Click the avatar in the top right → “My Subscription.”
2. Check current status: The page will display “Expired” and the specific expiry time. Confirm your package tier (Standard/Pro) and desired duration (30/90/180/360 days).
3. Confirm payment method:
   • Stripe: Prepare a credit/debit card (Visa, Mastercard, American Express, etc.), ensuring sufficient balance.
   • USDT: Prepare a TRC20 wallet (e.g., Trust Wallet, MetaMask, Binance), ensuring enough USDT balance.
4. Backup key settings (optional but recommended): Screenshot or export routing link configurations and content moderation word lists. Although data is retained after renewal, backups protect against rare mishaps.

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Method 1: Renew via Stripe (Credit/Debit Card)

This is the fastest renewal method, suitable for most users. The entire process is completed within the TG-Staff console without redirecting to third-party websites.

Step-by-Step Guide: From “My Subscription” to Stripe Checkout

1. Log in to the console → Click your avatar in the top-right corner → Select “My Subscription”.
2. Click the “Change Plan” button (even if your current plan has expired, this button remains available).
3. In the popup, select a plan tier:
   • Standard: Approximately $8.99/month, suitable for small teams.
   • Pro: Approximately $16.99/month, suitable for medium to large teams (includes content moderation and unlimited translations).
4. Choose a billing cycle: 30 days / 90 days / 180 days / 360 days. Annual plans usually offer discounts; see the official pricing page for details.
5. Select “Stripe” as the payment method.
6. You will be redirected to the Stripe Checkout page:
   • Enter your card number, expiration date, and CVC.
   • Enter your billing address (required for some countries/regions).
   • Review the amount and click “Pay”.
7. After successful payment, you will be automatically redirected back to the TG-Staff console.
8. Wait 1-3 minutes, then refresh the “My Subscription” page. The status should update to “Active”.

How to Confirm Service Restoration After Renewal?

After successful payment, perform the following checks to ensure service has been restored:

• Console status: The label next to your avatar in the top-right corner should show “Standard” or “Pro”, not “Trial” or “Expired”.
• Agent login: Invite an agent account to log in to the web portal and confirm they can access the conversation list.
• Bot messaging: Send a message to your Telegram Bot and check if auto-replies are working.
• Routing links: Visit a previously configured routing link to confirm it redirects correctly.

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Method 2: Renew via USDT On-Chain Payment (TRC20)

If you prefer cryptocurrency payments or Stripe is unavailable in your region, USDT (TRC20) is an alternative. The process is slightly longer but equally secure and reliable.

USDT Renewal Steps: From Console to On-Chain Confirmation

1. Log in to the console → “My Subscription” → “Change Plan”.
2. Select the plan tier and billing cycle (same as the Stripe method).
3. Choose “USDT” as the payment method.
4. The system generates a TRC20 address and exact amount (e.g., TXYZ...123 + 8.99 USDT).
5. Open your USDT wallet (TRC20 network) and transfer the specified amount to that address.
   • Note: Make sure to select the TRC20 network; do not use ERC20 or BEP20, or funds will be lost.
6. After the transfer, wait for blockchain network confirmations. Typically, 1-3 block confirmations are required (about 5-15 minutes).
7. Once confirmed, the TG-Staff system automatically detects the payment and updates the subscription status to “Active”. No manual action is needed.

On-Chain Payment Notes: Network Congestion and Confirmation Time

• Network Selection: Use only the TRC20 network. If you transfer via the wrong network, funds may be irrecoverable.
• Congestion Impact: During Tron network congestion, confirmation time may extend to over 30 minutes. Avoid peak hours (8-11 PM Beijing time).
• Save TxID: After a successful transfer, copy and save the transaction hash (TxID). If service is not restored after 30 minutes, you can provide the TxID to the @tgstaff_robot support bot for inquiry.
• Exact Amount: Always transfer the exact amount shown by the system; do not overpay or underpay (overpayments will not be automatically refunded).

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Post-Renewal Checklist: Ensure Full Restoration of Telegram Customer Service Features

After a successful renewal, use the following checklist to quickly verify that core functions are working. It is recommended that at least two team members cooperate in testing.

Check Item	Verification Method	Normal Status
Console Status	Log in to “My Subscription”	Shows “Active” + plan name
Agent Login	Invite an agent account to log in to the Web portal	Able to enter the conversation list, no “Expired” prompt
Conversation Routing	Send a message to the Bot and observe if it is assigned to an agent	Message appears in the agent’s conversation list
Routing Link	Visit app.tg-staff.com/{code}	Redirects to the Bot and triggers an auto-reply
Auto Translation	Agent sends a non-Chinese message and observes if it is translated	A translation button or auto-translated text appears next to the message
Content Moderation (Pro)	Agent sends a message containing risky words	A pop-up prompts for secondary confirmation or blocks sending
Bot Message Send/Receive	Send a normal message to the Bot	The Bot replies normally (auto or manual)

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Frequently Asked Questions

Q: Will my bot project data be deleted immediately after my plan expires?

A: No. TG-Staff will retain your Bot project data (including flows, user profiles, split link configurations, etc.) for at least 30 days. You can resume usage after renewing. It is recommended to log in to the console to view the specific retention policy.

Q: After renewing via Stripe, why does the console still show expired?

A: After successful payment, the system usually updates the status automatically within 1-3 minutes. If it still shows expired after more than 5 minutes, please check whether the Stripe payment was successfully deducted, and contact the @tgstaff_robot customer service Bot for assistance.

Q: After a USDT transfer, how long does it take to restore service?

A: USDT on-chain payments require network confirmations (usually 1-3 block confirmations), typically completed within 5-15 minutes. After confirmation, the system will automatically activate the plan. If it has not updated after 30 minutes, please provide the transfer TxID and contact customer service.

Q: Can I change my plan level (e.g., upgrade from Standard to Pro) when renewing?

A: Yes. In the “Change Plan” popup, you can directly select a different plan level (e.g., Standard → Pro). The system will calculate the fee based on the new plan price and take effect immediately. The remaining time of the original plan will not be prorated.

Q: Will my free trial data be retained after renewal?

A: Yes. All project data configured during the free trial (such as Bot flows, user session records) will be retained after renewal, so there is no need to rebuild.

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Summary and Next Steps

Expiration is not scary; the key is to renew in time. Both renewal methods have their advantages:

• Stripe: Fastest (restored in 1-3 minutes), suitable for users with credit/debit cards.
• USDT: Suitable for users who prefer cryptocurrency payments or in regions where Stripe is unavailable (restored in 5-15 minutes).

No matter which method you choose, be sure to run the checklist after renewal to ensure all core functions are working properly.

Next Steps:

1. Log in to app.tg-staff.com immediately to check your plan status.
2. Click “My Subscription” → “Change Plan” to select a renewal method.
3. If you haven’t registered yet, you can first experience a 3-day free trial without binding a payment method.
4. For any issues, contact @tgstaff_robot customer service Bot directly; the team typically responds within minutes.

For more plan details and pricing, please visit the TG-Staff official website.